Refund policy
At Nestora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept return requests within 7 days of delivery. To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in its original packaging.
Not be damaged due to misuse, neglect, or normal wear and tear.
Certain items may not be eligible for return due to hygiene, safety, or supplier restrictions.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos of the issue. We will review the request and arrange a replacement or refund if approved.
Refunds
Once your return request is received and approved, your refund will be processed to the original payment method.
Refund processing times may vary depending on your payment provider, but typically take 5–10 business days after approval.
Order Cancellations
Orders may be cancelled before they are processed and shipped. Once an order has been shipped, cancellation requests cannot be guaranteed.
Non-Refundable Situations
Refunds will not be provided for:
Incorrect shipping information provided by the customer.
Delays caused by customs, courier services, weather conditions, or other circumstances beyond our control.
Minor variations in product appearance, packaging, or color due to screen settings.
Contact Us
For any return, refund, or cancellation inquiries, please contact:
Nestora SupportEmail: support.nestora@gmail.com
We aim to respond to all inquiries within 24–48 business hours.